F

Support

Felt — mood & journaling app · Help center

Contact us

Fastest way: email. We reply within 2 business days.

General & bugs [email protected]
Billing & refunds [email protected]
Privacy requests [email protected]
App version Settings → About inside Felt

Frequently asked

Where is my data stored?

On your device, in Apple's local SwiftData store. Mood entries, journal text, and profile never leave your phone. Only crash and usage diagnostics go to Firebase. See Privacy Policy.

How do I back up or restore entries?

Felt currently relies on iOS device backup. Enable iCloud Backup in iOS Settings → [Your Name] → iCloud → iCloud Backup. Restoring your device restores Felt's data.

How do I delete an entry?

Open Journal or Moodprint tab → swipe left on the entry → tap Delete. To wipe everything, delete the app from your home screen.

Notifications aren't working
  1. iOS Settings → Notifications → Felt → Allow Notifications ON.
  2. Inside Felt: Profile → Notifications → check reminder time.
  3. Toggle Focus modes off, or add Felt as allowed app.
How do I cancel a subscription?
  1. iOS Settings → tap your name at top.
  2. Subscriptions → Felt → Cancel Subscription.

Canceling stops renewal. Paid features remain until end of current period.

How do I get a refund?

Apple handles refunds. Visit reportaproblem.apple.com, sign in, find Felt, choose Request Refund. Felt cannot issue refunds directly.

How do I restore purchases on a new device?

Sign in with the same Apple ID used for purchase, open Felt → Profile → Restore Purchases.

App crashes on launch
  1. Force quit Felt (swipe up from app switcher).
  2. Reboot device.
  3. Update Felt to latest version in App Store.
  4. If it persists, email us with iOS version + device model.
Is Felt a substitute for therapy?

No. Felt is a self-tracking tool, not a medical device. It does not diagnose or treat any condition. For clinical support, see a licensed professional.

How do I delete my account / all data?

Felt has no account. To erase all personal data, delete the app. Diagnostic events tied to your device ID can be cleared by emailing privacy request above.

What devices are supported?

iPhone running iOS 26.2 or later.

In crisis?

If you or someone you know is in danger, contact local emergency services.

  • US — 988 Suicide & Crisis Lifeline (call or text 988)
  • UK & Ireland — Samaritans, 116 123
  • Canada — Talk Suicide Canada, 1-833-456-4566
  • Australia — Lifeline, 13 11 14
  • Other regions — findahelpline.com

Legal